Shipping & Delivery

 

Famous-Barr offers in-store pick-up or delivery of Goods to you, which is via courier.

 

How to track your parcel:

  •        Once an order is placed an email will be sent with an order number, when the order is packed and collected by the courier another email will be sent with your tracking number, this number can then be used to track your order with the courier.
  •        The courier used is The Courier Guy, please use this link for tracking: https://portal.thecourierguy.co.za/track

Famous-Barr shall take full action and responsibility to communicate with the courier service and ensure an efficient delivery process. However, the courier company is outsourced and not always in the control of Famous-Barr.

 

Timeframe for delivery:

  •        Expected delivery time is entirely based on the location of the delivery address and may take up to 10 working days.
  •        Delivery services do not take place over weekends. It must also be noted that orders made on Thursday may delay until the next week.
  •        This also applies for specials offered on the website (for example: orders made on Black Friday will only be processed the following week)

 

Delayed delivery

  •        If your order has taken longer than 10 working days and you have not received any communication about an issue with your order, please email: shipping@famousbarr.co.za with your order number for assistance.
  •        No refunds are offered due to late delivery.
  • If you have ordered more than one item, these items may arrive in separate parcels at different times. Please be patient whilst you wait for all your items to be delivered.
  • Delivery delays may occur due to public holidays, extreme weather, or courier disruptions — we’ll keep you informed if this happens.

 

IMPORTANT NOTE: WE DO NOT SHIP INTERNATIONALLY AT THIS TIME.

 

Damages:

Damaged Goods Return Policy:

Damaged goods may be returned within a period of three (3) months from the date of purchase, provided they meet the criteria outlined below.

We reserve the right to refuse returns that do not meet the specified conditions or fall outside the designated timeframe.

 

Criteria for Acceptance of Damaged Goods:

  •        The product must have incurred damage during manufacturing, or due to a defect.
  •        Any damage resulting from misuse, mishandling, wear and tear or improper care is not eligible for return.
  •        Damaged goods must be accompanied by proof of purchase, such as an order number from an online purchase or receipt

 

How to report a damage:

  •        To initiate a return for damaged goods, please email our customer service team damages@famousbarr.co.za within the specified three-month timeframe and include the order number or cell phone number used for a purchase and please include images of the damage/defect.
  •        Our team will assess the damage and may request additional information or evidence to validate the claim. Please note this can take up to 3 days to gather all information needed to log a damage claim.
  •        If the damage is approved, we will provide instructions for the return shipment or arrange for collection.

 

Resolution options:

Upon receiving the returned damaged goods, we will evaluate the extent of the damage and determine the appropriate resolution.

Options may include:

  •        Repair or replacement of the damaged item, if feasible and available. In this circumstance the item will need to be returned to us, and the item will be returned to the supplier for repair or replacement, this process can take up to 21 working days.
  •        Refund or store credit to the value of the purchase price, if a repair or replacement is not possible. 

The chosen resolution will be communicated to the customer promptly via email.

 

Shipping Costs:

Customers are responsible for any shipping costs associated with returning damaged goods unless otherwise specified. 

 

Exclusions:

  •        This policy applies specifically to damaged goods and does not extend to returns for reasons unrelated to damage.
  •        Products damaged due to customer negligence, misuse, wear and tear or improper handling are not eligible for return under this policy.

   

Thank you for choosing Famous-Barr — where fashion meets style.